Refund policy
Refund & Return Policy
Because many Canticle & Dove products are made to order, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or other buyer-remorse reasons unless the item is defective, damaged, or incorrect.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- your order number
- a description of the issue
- clear photos of the item and packaging
We will review the issue and, when approved, arrange a replacement or refund as appropriate.
Made-to-order apparel and physical products
Our apparel and other print-on-demand products are produced specifically for each order. Because of this, we do not accept returns or exchanges for:
- change of mind
- ordering the wrong size or color
- preference changes after purchase
- minor color variation caused by screen or printing differences
Please review product details and sizing information carefully before ordering.
Ora Rosary & Prayer Journal — Hardcover
The hardcover journal is printed to order. Returns are not accepted for change of mind or other non-defect reasons.
If the journal arrives damaged, misprinted, defective, or incorrect, contact us within 7 days of delivery with photos so we can review the issue and determine the appropriate resolution.
Digital products
Due to the nature of digital downloads, all digital product sales are final once the files have been delivered or accessed.
If you experience a technical problem accessing your digital purchase, contact us and we will help resolve the issue.
Cancellations
Orders may only be canceled before they enter production or fulfillment. Because production can begin quickly, cancellation requests are not guaranteed.
Refunds
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For order issues, returns, or refund questions, contact:
Canticle & Dove
Faith for everyday life.